Bank Branch Manager interview questions
This Branch Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.
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A branch manager will usually have a degree in business administration or a related field. The common educational path into this role makes a conversation about this a good benchmark and starting point for the interview.
Typically this is a role that demands experience in a managerial position. You can ask them specific questions to understand whether they know what a branch manager has to do or must have. Experience in customer service or sales is also helpful. You can find out if they have the right skills by asking them to describe specific events and relate what they learned that was relevant to branch management.
Apart from education and experience, it is vital that a branch manager possesses the soft skills required of someone in a managerial position. Leadership, organizational ability, problem-solving and conflict resolution are all essential and should be assessed. You can explore these by asking behavioral as well as situational questions. The candidate’s approach to difficult situations or challenges can speak volumes for their effectiveness.
Operational and Situational questions
- Envisage a conflict between two people working for you. How would you approach them and how would you resolve the situation?
- You believe your opinion to be 100% correct, but your subordinates and superiors disagree. How would approach both groups?
- What would you do with an employee who is underperforming?
- Imagine there is a conflict between different departments of the branch for a share of the budget. How do you resolve this?
- Imagine there is conflict between your branch and another for a share of the budget. How do you make your case?
- Would you encourage competition or collaboration with other branches?